HR Advisor

About the Role

Type: Fixed term contract
Locations: Prometheus, Unit 603, Fort Dunlop B24 9FD
Hours: Part time 32 hours ( 4 days )
Shift Patterns: 8am-4pm (Flexibility to meet business needs)
Salary: £37,230 FTE (32 hours £29,784)
Reporting to: Head of HR

About the Company

Prometheus is a leading provider of secure transportation solutions specialising in the mental health sector and Complex Care Enhanced Observations for Acute Trusts, Mental Health Services and Local Authorities. Our team ensures that patients are transported safely and with dignity, maintaining the highest standards of care. Offering a range of services to support NHS Trusts, Local Authorities, and Independent Providers, we have established strong client relationships and have a good pipeline of business which will see the business continue to push for market leader status within this industry.

Key Relationships

Managing Director, Finance Director, Senior Leadership Team, Clinical Logistics Managers, Deputy PCC Managers, Human Resources, Healthcare Professionals, Finance and other staff from across the RCI Group of Businesses.

Role Overview

Create and update HR content which is legally compliant and in support of the HR function. Train, upskill and support our line management community through coaching and training. Create and present data insights to contribute to strategic decisions, manage employee relations cases in accordance with company policy and procedures.

• Maintain effective relationships with the business, and consistently maintain high professional standards in line with ACAS and the CIPD Code of Professional Conduct.
• Champion the visions and values of our business and in particular where they impact on our workforce.
• Respond to and answer general queries that are sent to the HR Inbox, owning where possible, and escalating where required.
• Own longer-term projects that support business growth through HR input.
• Support delivery of, and sometimes lead, training sessions owned by HR.
• Support consultations and business restructuring with wider business leaders. Act as a point of contact for colleagues with specific change queries.

Key Responsibilities:

• Proactively manage and support employee relations cases including high risk cases across all business streams and at all levels to ensure that they are dealt with in line with policies and procedures and meet key performance indicators and service level agreements.
• Coach, educate and advise managers on best practice in relation to employment related issues by providing compliant, commercial, professional and timely advice. Empower managers by providing a range of options to ensure they can manage their cases and issues effectively, clearly setting out the associated risks.
• Answer queries regarding terms and conditions of employment to ensure process are followed and are actioned within agreed time frames. Working collaboratively with the wider HR Team and Payroll.
• Coordinate the administration of HR cases including relevant correspondence, reports, packs, maintaining the relevant databases to ensure case work is managed and recorded appropriately. Reviewing case documentation to ensure reduction of risk, quality control, compliance with employment law. To communicate with managers, advising and highlighting risk to the organisation.
• Identify and escalate areas of non-compliance or high risk to stakeholders, providing regular management information and additional ad hoc reporting as necessary.
• Analyse and present HR management information on a regular, or where requested, basis to support HR initiatives and drive improvement for the organisation.
• Design and deliver bespoke HR related training to equip managers with the knowledge and skills required to manage their teams effectively.
• To support senior stakeholders in managing the legal process including ACAS early conciliation, general ACAS liaison and supporting with employment tribunals.
• Undertake a comprehensive review, update and creation of new HR documentation as required, leading on reviewing assigned policies and associated documentation in accordance with the policy review framework in response to external changes. To work collaboratively and engage with internal and external stakeholders at all levels, including in depth Equality Impact Assessment research and Data Protection Impact Assessments.
• Build and maintain effective relationships with stakeholders to ensure HR are trusted advisers and services are utilised by the company.
• Provide ad hoc project support to the wider HR team as required.
• Support with any other work as required by the department (reviewing policies and procedures, data analysis, compliance audit checks check).
• Continuously learn the latest HR best practices to improve workplace efficiency
• This list is non-exhaustive, and tasks may vary.

Confidentiality:  

• Required to observe the strictest confidence with regards to personal and sensitive information have access to, or accidentally gain knowledge of, in the course of role and duties.  

• Required to observe the strictest confidence regarding any information relating to the work and its employees.  

• Required not to disclose any confidential information either during or after your employment with the company, other than in accordance with the relevant professional codes.  

• Failure to comply with these regulations whilst in the employment could result in a form process and action being taken under company policies and procedures. 

Person Specification

Essential: Ability to Challenge

Qualifications:

• Qualification in HRM;
• CIPD Level 5 – Essential or Equivalent
• Degree or CIPD Level 7 Qualification – Desirable

Experience:

• Minimum 3 years’ experience in Human Resources
• Experience of a HR Generalist or Employee Relations role at advisory level.
• Experience of delivering employment advice and guidance to managers at all levels.
• Experience of Coaching / training Line Managers
• Proven experience in dealing with HR case management.
• High level of Professionalism and integrity
• Demonstrate commitment to fairness and the promotion of diversity & inclusion

Skills:

• Good working knowledge of UK employment law and future trends.
• Knowledge of working with and developing HR policies and procedures.
• Comprehensive knowledge of Microsoft Office.
• Strong attention to detail and focus on accuracy.
• Excellent IT literacy with ability to use Microsoft Office products efficiently.
• Proactive and positive self-starter.
• Excellent team working skills.
• Well organised with good time management skills
• Problem solving skills

Communication Skills:

• Strong presentation and communication skills -both written and verbal.
• Tactful and diplomatic in dealing with sensitive matters with proven influencing skills and the ability to deal effectively with conflict.

Desirable:

• Experience of working in a large multi-site organisation.
• Familiar with ISO Standards 9001

Evidence:

• Application
• Interview
• Certificates (where applicable)

General

Confidentiality:

• All employees are required to observe the strictest confidence with regards to any client information that they may have access to, or accidentally gain knowledge of, in the course of their duties.
• All employees are required to observe the strictest confidence regarding any information relating to the work and its employees.
• You are required not to disclose any confidential information either during or after your employment with Prometheus, other than in accordance with the relevant professional codes.
• Failure to comply with these regulations whilst in the employment of Prometheus could result in action being taken under the Policy on Conduct and Capability in Employment.

Data Protection:

• All employees must adhere to the Policy on the Protection and use of Personal Information, which provides guidance on the use and disclosure of information.

Health and Safety:

• Prometheus expects all staff to have a commitment to promoting and maintaining a safe and healthy environment and be responsible for their own and others welfare.

Equal Opportunities:

• Prometheus is committed to an equal opportunities policy that affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of sexuality, marital status, race, religion/belief, ethnic origin, age or disability. All staff are required to observe this policy in their behaviour to fellow employees.

Risk Management:

• You will be responsible for adopting the Risk Management Culture and ensuring that you identify and assess all risks to your systems, processes and environment and report such risks for inclusion within the Risk Register. You will also attend mandatory and statutory training, report all incidents/accidents including near misses and report unsafe occurrences as laid down within the Integrated Governance Policy, contributing to Organisational Learning.

Conduct:

• All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures.

Health & Safety:

• Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company’s policies /codes of practice applicable to the workplace.

Safeguarding:

• Prometheus is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensure that they are aware of MHC policy and procedures for safeguarding and discharge their responsibilities for safeguarding effectively. It is individual staff member’s responsibility to maintain competences with regards to levels of safeguarding training commensurate with individual roles. Staff should report and safeguarding concerns to appropriate agencies in line with the safeguarding policy.

Training /Education:

• All staff are responsible for participating in regular appraisals with senior management and identifying the post’s performance standards.

Our mission:

• To exceed expectations and set new standards.

Our values:

• Professional, Approachable, Caring and Compassionate.

Company benefits:

• Employee Assistant Program
• Free on-site parking at all bases
• Free company uniform
• Mandatory training
• Enrolment in the company pension scheme (The People Pension)

It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to.