Bank Healthcare Assistants (HCA)

About the Role

Type: Zero Hour – Flexible over 24/7-day period
Locations: Birmingham and Stevenage
Shift Patterns: Day Shift: 5.30am – 22.30 and Night Shift 17.30 – 07.30
Rate: £14.50/hour Weekdays – £16.50/hour Weekday Nights and Weekends
Reporting to: Service Delivery Managers

Open to UK applicants only as we do not offer sponsorship

About the Company

Prometheus is a leading provider of secure transportation solutions specialising in the mental health sector and Complex Care Enhanced Observations for Acute Trusts, Mental Health Services and Local Authorities. Our team ensures that patients are transported safely and with dignity, maintaining the highest standards of care. Offering a range of services to support NHS Trusts, Local Authorities, and Independent Providers, we have established strong client relationships and have a good pipeline of business which will see the business continue to push for market leader status within this industry.

Key Relationships

Managing Director, Finance Director, Senior Leadership Team, Clinical Logistics Managers, Deputy PCC Managers, Human Resources, Healthcare Professionals, Finance and other staff from across the RCI Group of Businesses.

Role Overview

Main duties of the job/Responsibility for Staff:

• To assist the Operations Manager / RMN/ Rota Manager in ensuring all staff follow agreed policies and procedures detailed by Prometheus.
• To maintain a safe working environment.

Responsibility for Resources:

• Adhere to company guidelines for checking vehicles and equipment before the journey commences.
• Highlight and report any issues and stock replacements to the RMN/ Clinical Logistic Manager or Operations Manager.

Independence / Initiative:

• Take charge and lead the staffing team when transferring an informal patient.

Security:

• To take all possible precautions to safeguard the welfare and safety of staff, patients and the public by implementing all policies and procedures relating to security.

Organisational:

• The post holder ensures they contribute and work towards the company’s aims and objectives.
• The post holder as an individual is required to understand their responsibility for respecting and promoting issues of equality, diversity and rights following legislation and good practice.
• Responsible for reading, understanding and complying with all relevant company policies and procedures.

Communication:

• The post holder is responsible for ensuring accurate and timely records that comply with company policy reporting any issues as appropriate.
• The post holder is responsible for ensuring they communicate with patients, both Prometheus staff and staff at collection and delivery addresses and actively listen to establish an understanding of the patient’s needs.

Key Responsibilities:

• To provide high-quality patient care.
• If physical intervention with a patient is required, it is integral that you carry out this duty for your role.
• Drive Prometheus ambulances as and when required.
• Assist the qualified nurse in safely conveying and transferring all patients under the care of Prometheus.
• Ensure they have adequate handover of the patient’s details, including risk history and current presentation, from the Clinical Logistics Manager, RMN or nurse responsible for the patient at the collection address.
• In the absence of an RMN, when a patient is informal, you must complete all paperwork required for the transfer.
• To provide crisis intervention to patients experiencing mental health difficulties during a transfer.
• To respond to emergencies during their span of duty.
• The post holder is responsible for being aware of relevant national and local policies regarding safeguarding children and adults.
• Attend all relevant training, meetings and reviews.
• To ensure by attitude, approach and response the continuation of good working relationships between staff and patients throughout the transfer.
• To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager.
• Attend the Prometheus base at the required time by the Clinical Logistic Manager and adhere to the company’s uniform policy.
• To carry out any other tasks deemed reasonable by the management team for the smooth running of the company.

Person Specification Essential:

Qualifications:

• Demonstrate excellent English language and communication skills, both written and verbal

Experience:

• Previous experience working as a Health Care Assistant in primary care and in mental health.
• Act honestly and with integrity and demonstrate a caring and patient-centred approach.
• Excellent written and verbal communication skills.
• Strong attention to detail and focus on accuracy.

Skills:

• Strong attention to detail and focus on accuracy.
• Proactive and positive self-starter.
• Excellent teamwork skills.
• Well-organised with good time management skills

Communication Skills:

• Excellent written and communication skills.

Desirable:

• Healthcare related NVQ, BTEC or equivalent at Level 3 National Care Certificate
• Experience of working within a nursing team and dealing with vulnerable patients.

Evidence:

• Application
• Interview

General

Confidentiality:

• All employees are required to observe the strictest confidence with regards to any client information that they may have access to, or accidentally gain knowledge of, in the course of their duties.
• All employees are required to observe the strictest confidence regarding any information relating to the work and its employees.
• You are required not to disclose any confidential information either during or after your employment with Prometheus, other than in accordance with the relevant professional codes.
• Failure to comply with these regulations whilst in the employment of Prometheus could result in action being taken under the Policy on Conduct and Capability in Employment.

Data Protection:

• All employees must adhere to the Policy on the Protection and use of Personal Information, which provides guidance on the use and disclosure of information.

Health and Safety:

• Prometheus expects all staff to have a commitment to promoting and maintaining a safe and healthy environment and be responsible for their own and others welfare.

Equal Opportunities:

• Prometheus is committed to an equal opportunities policy that affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of sexuality, marital status, race, religion/belief, ethnic origin, age or disability. All staff are required to observe this policy in their behaviour to fellow employees.

Risk Management:

• You will be responsible for adopting the Risk Management Culture and ensuring that you identify and assess all risks to your systems, processes and environment and report such risks for inclusion within the Risk Register. You will also attend mandatory and statutory training, report all incidents/accidents including near misses and report unsafe occurrences as laid down within the Integrated Governance Policy, contributing to Organisational Learning.

Conduct:

• All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures.

Health & Safety:

• Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company’s policies /codes of practice applicable to the workplace.

Safeguarding:

• Prometheus is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensure that they are aware of MHC policy and procedures for safeguarding and discharge their responsibilities for safeguarding effectively. It is individual staff member’s responsibility to maintain competences with regards to levels of safeguarding training commensurate with individual roles. Staff should report and safeguarding concerns to appropriate agencies in line with the safeguarding policy.

Training /Education:

• All staff are responsible for participating in regular appraisals with senior management and identifying the post’s performance standards.

Our mission:

• To exceed expectations and set new standards.

Our values:

• Professional, Approachable, Caring and Compassionate.

Company benefits:

• Employee Assistant Program
• Free on-site parking at all bases
• Free company uniform
• Mandatory training
• Enrolment in the company pension scheme (The People Pension)

It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to.